Customer Support Scoreboard
September 22nd, 2009
2I admit it. I’m a bit of a customer service snob. If I’m paying for a product I expect to receive good service in return. If the service isn’t up to par, I will question my future with said service. I hate to admit that AT&T is an exception, but I’m a slave to the iPhone. Don’t judge me. A wise man once said that customer support is the engine that makes the company go. Want to know what the top companies with the best customer support are? Well you could Google it, or you could check out the customer service scoreboard.
I stumbled on the customer service scoreboard recently and thought it was a nifty idea, so I had to check it out. Right off the bat (pun totally intended) you can check the leader boards and see who is destroying who when it comes to awesome customer support. If you’re curious, currently Apple is in the lead and, surprisingly, Facebook is trailing at the bottom of the boards. They really take a lot of the work out of tracking these companies. You can check their boards or search for a company by name and it will pull up their results:
Another reason I love this is that it’s a crowd-powered site. Now, that doesn’t mean I love to get together with my friends and bash on companies, but there is a strange community aspect to it. Sure people can still post anonymously or use a pen name, stripper name or other crazy nickname, but I can locate people who have had similar problems with a product or service and read about how they resolved the issue.
Customer support really is the engine that makes the company go. Without great support, there would be no customers. Without customers, well, you see where I’m going with this right? Companies need to spend time hiring people who genuinely care about the product or service they are representing. In return, I think we as the consumer can be a bit more patient when calling in.
Eventually Border Stylo will be sitting pretty at number 1, but until then we’re happy focusing our efforts on how to create an amazing customer support team by learning from the best and the worst.
Tagged with: customer service
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Jennifer Beese
Jennifer is the Community Manager. When she’s not blogging or tweeting you can usually find her practicing stand-up comedy in front of her bathroom mirror.
2 Comments Leave a comment
Some companies fail to meet customer expectation; they assume that a silent customer is happy customer. As we know that customers make or break some business.
Providing efficient and effective support services are vital business asset. They are the one t
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“they assume that a silent customer is happy customer.”
I couldn’t have said it better myself Robert! Thanks for reading!
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